Domestic Shipping (Singapore)
- Delivery Charges: $7.00 per delivery.
- There will be no delivery on Sunday & public holiday.
- 1 Delivery and 1 Re-attempt delivery. Thereafter, an additional delivery fee will be charged for the 3rd delivery attempt.
- If delivery personnel was unable to reach customer by phone, email or sms after a failed attempt. Item will be returned to Toymana. Thereafter, a delivery fee will be charged for re-delivery.
- Delivery lead time is up to 5 working days.
- Additional charges for shipping to a remote area. (Sentosa, Changi Airport Offices, Airport Logistics Park) See (Appendix A: Restricted Area) at the end of the page.
- Additional charges for amendment of delivery location.
- Once the parcel is handed to the delivery company. Cancellation of order due to customer’s decision or fault, even if customer entitled to free shipping. Customer will be payable for the shipping fee or a shipping fee will be reduced from the refund of the item.
- *Terms and Conditions J&T Express Singapore Pte Ltd apply
- Order before 1400hrs(2 p.m), parcel will be packed ready and pickup by the shipper on the same day. Any orders after the cut-off time will be pack and pick up the next working day.
We use 3rd party couriers and do not own any of them. Therefore, we are unable to control the date and time deliveries are made. Request for a specific delivery date and time are made at best effort basis only and are subjected to the courier company's efficiency and service standard. Tracking Code may be provided once it has been sent out, you can trace your item whereabouts via their respective website by keying in the tracking code.
DHL Express*** Delivery Time - Approximately 3 - 7 working days depending on the order's shipping address. We will send you the tracking number and tracking URL via email. Please kindly take note that there will be an Emergency Situation Surcharge Adjustment – Effective July 1, 2020. We will inform you via email if the surcharge is high. http://www.dhl.com.sg/en/important_information/covid_19.html
Directlink** Delivery Time - Approximately 7 - 30 working days depending on the order's shipping address. We will send you the tracking number and tracking URL via email. (Contact us if you wish to use Directlink).
Delivery time may be delayed during festive periods.
- Buyer is responsible to ensure that the product can be lawfully imported to destination country before placing any orders and is to bear all relevant charges on shipping, import, and customs duties.
- The amount of shipping charges shown was estimated so there may be circumstances that we will contact you again for additional shipping charges.
* If you do not receive your tracking number and any notification from us, please email us at email@example.com.
* You must ensure that the address provided is correct. We do not take any responsibility for wrong address provided.
* You must pay for full delivery charges if there is a re-delivery arrangement.
***Terms and Conditions of DHL Express apply
**Terms and Conditions of Direct Link apply
1. A confirmation email will be sent to you when the items have been packed and ready for collection.
2. Print out the email to collect your item from the address stated below.
1 Kaki Bukit Road 2, Eunos Warehouse Complex, #03-01 Singapore 417835
Operating Hours: Mon - Fri : 10am - 12nn & 2pm - 5pm
Closed on Sat, Sun and Public Holiday
Appendix A: Restricted Area
1 changi north way 638709
15, tuas crescent 779914
2,brani terminal avenue 609271
21 tampines north drive 2 718919
29, tanjong kling 757621
4 lorong chencharu 498761
50, gul road 758103
60 woodlands industrial park d 117630
8 changi north way 638717 23, tuas crescent 797792
81,brani terminal avenue 507709
85,brani terminal avenue 528765
89,brani terminal avenue 609273
admiralty west prison 417902
airport cargo road 596302
amoy quee camp 689953
asl shipyard 729754 mandai camp ii 98325
ayer raja camp 628054
bedok camp 637607
bukit gombak camp 797809
bukit panjang camp pulau tekong 509928
caltex jalan buroh 1 service centre 738406
central manpower base(cmpb) 609278
changi airbase 669645 ministry of defence
changi exihibition centre (airbase) 638361
changi exihibition centre (airbase) 638364
changi international airport services 669642
changi naval base 638501
changi prison complex cluster a 729753
changi prison complex cluster b708972
chong pang camp149051
clementi camp 619523
dieppe barracks 248843
gombak base hq 819659
guillemard camp 629888
hendon camp 669644 gombak base
hillview camp 819658
incineration plant 397970
jurong camp i 759957
jurong camp ii 769194
jurong port 738700
jurong shipyard 757758
kaki bukit prison school 637559
keat hong camp alps avenue 596472
keat hong camp ii
keppel shipyard (gul) 759907 senoko
keppel shipyard 759945
khatib camp 178880
khusu island 508487
lim chu kang camp ii 98322
maju camp 689954
mandai camp 98324
mount vernon camp 629353
mowbray camp rifle range compound 509932
nee soon camp (leo north) 498802
nee soon camp (scdf) 499611
nee soon camp 498819
parliament house 629122
pasir laba camp 759956
paya lebar airbase 688793
police kins training camp 698956
power grid 609412
ppl shipyard 729756 mandai hill camp 109680
pulau ubin 509927
queenstown remand centre 628439
safti military institute 778895
sats inflight catering centre 1
selarang camp 708976
seletar aerospace 534257
seletar airport 669638
seletar airport passenger terminal 498834
sembawang camp 139302
sembawang prison 498760
sembawang shipyard 465556
sembawang wharf 478937
senoko power station 367833
sia engine test centre 688255
singapore prisons quarters 638357
special operation command 628398
st kinetics 757618
st marine 778900
st. john's island 509863
stagmont camp west camp road 567754
stockport road 609831
sungei gedong camp 98323
tanah merah prison 667988
tanglin camp 629351
tanjong berlayer camp 619110
tanjung gul camp 757753
tengah air base airline road 506969
trent engine overhaul complex 669646
trent engine overhaul complex 688256
tuas naval base 757752
tuas power station 759956
turf club avenue
turf club avenue 507087
vobak building 738203
woodland check point 117536
woodland check point 117605
woodland check point 129817